Your information, and what we do with it

This policy explains what personal information FindMyRealtors (“FMR”, “we”) collects, why, who can see it and how you can have it corrected or deleted. It covers the website findmyrealtors.com and the FindMyRealtors mobile app for Android.

FindMyRealtors has two kinds of members: investors (people looking for a property or for professional help) and professionals (realtors, bankers, advocates and chartered accountants) who are verified and shown with a Trust Score.

Account. Your name, mobile number, email address (optional when you sign up with your number), your city, a password (stored only in hashed form), and a profile photo or cover picture if you add one.

Professional profile and verification (professionals only). Your profession, headline, areas of expertise, “About” text, years of experience, qualification, office address and its pin on the map, and the projects you work on. For verification: your PAN, Aadhaar number, GSTIN (optional), your professional registration (RERA number, Bar Council enrollment, ICAI membership, or employee / organization ID and bank name), the documents you upload to prove them, and the Undertaking you accept.

What you post. Property listings and their photos, requirements, enquiries you send to a professional, reviews and ratings, stories (shown for 24 hours), groups you create or join, and reports you make about another member.

Messages and calls. The chat messages you send and receive — text, photos, documents and voice notes — so they can be delivered and shown on your devices. For voice and video calls we keep a record of who called whom, when, and for how long. We do not record calls. A call connects directly between the two phones where the network allows; otherwise the encrypted call passes through our relay server without being stored.

Location. If you allow it, the app uses your phone’s location to show professionals, projects and properties near you and to name your area. Your position is sent to our server to run that search; it is not saved to your profile. The office pin of a professional and the pin of a property listing are saved, because the person who set them chose to show them.

Camera, photos and microphone. Used only when you choose to: to take or pick a photo for your profile, a listing, a document or a chat; to record a voice note; and during a voice or video call.

Device and usage. The type of device and app version, a notification address issued by Google (Firebase Cloud Messaging token) so that alerts can reach your phone, your IP address, basic server logs, and counts such as profile views.

Payments (professionals only). When a professional pays the Lead Success Fee or the optional registration fee, the payment is taken by Razorpay. We receive the amount, status and payment reference — never your card, UPI PIN or net-banking credentials.

Consent records. The date, time and IP address at which you accepted these terms, and at which a professional accepted the Undertaking.

• to create your account and let you sign in, including sending a one-time code to your WhatsApp number;
• to show professionals, projects and properties that match your search and your area;
• to verify professionals and calculate their Trust Score from verification, experience, reviews and recorded outcomes;
• to deliver enquiries, messages, calls and notifications between members;
• to review listings and projects before they are published, and to act on reports and complaints;
• to calculate and collect the Lead Success Fee from professionals, and to issue payment records;
• to answer support requests — our Support chat uses an automated assistant first, and our team after it;
• to keep the service secure, prevent fraud and misuse, and meet legal obligations.

A professional’s public profile shows their name, photo, profession, FMR ID, city and office address, headline, expertise and “About”, Trust Score and its breakdown, which credentials are verified, projects, listings, reviews and ratings. ID numbers (PAN, Aadhaar, GSTIN, registration numbers) and uploaded documents are never shown on a public profile — only our verification team sees them.

An investor’s account is not public. When you send an enquiry, post a requirement or message a professional, that professional sees your name, the phone number on your account and what you wrote. People you chat with see your name, photo and when you were last active.

We do not sell personal information. We use these service providers, who process it only to provide their service to us:

• Cloud hosting (Amazon Web Services) — our servers and database;
• Google Firebase Cloud Messaging — delivers notifications to your phone;
• WhatsApp Business Platform (Meta) — sends sign-in codes and lead alerts to WhatsApp numbers;
• Razorpay — processes payments made by professionals;
• AI service providers — draft a professional’s “About” text from the facts they entered, and help answer Support questions. Only the text needed for that task is sent;
• Map providers — when a map is shown, the map tiles are loaded from a map service, which receives your IP address.

We may disclose information when the law requires it, or to protect the rights and safety of our members and of FindMyRealtors.

We keep your information while your account is open. When your account is deleted, your profile, verification documents, listings, requirements, stories, chats and call records are removed — details are on the Delete your account page.

Some records are kept after deletion because the law requires it or because they belong to someone else’s records: the consent record, payment and fee records needed for tax and accounting, and enquiries you sent to a professional (they stay in that professional’s records without a link to your account). Routine backups are overwritten in the normal backup cycle.

• See and correct your details in the app or on the website at any time (Profile → Edit).
• Withdraw a permission (location, camera, microphone, notifications) in your phone’s settings. The related feature stops working; the rest of the app continues.
• Block or report another member from their chat or profile.
• Delete your account and data — in the app (Profile → Privacy & Security → Delete my account) or from the Delete your account page.
• Ask us what personal data we hold about you, or withdraw a consent you gave, by writing to us. Under India’s Digital Personal Data Protection Act you may also nominate another person to exercise these rights.

Data travels between your device and our servers over an encrypted connection (HTTPS). Passwords are stored hashed. Verification documents are stored privately and can be opened only by you and by our verification team. No system is perfectly secure; if we learn of a breach that affects you, we will tell you and the authorities as the law requires.

FindMyRealtors is for adults. You must be 18 or older to create an account. We do not knowingly collect information from anyone under 18; if you believe a minor has registered, write to us and we will remove the account.

When we change this policy we update the date at the top of this page. If a change is significant we will also tell you in the app or by message before it takes effect.